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What if I can’t make the session?

You will be charged for any last minute FTA’s (fail to attends). This is because the room is already booked and paid for and cannot be cancelled, the counsellor will already have made arrangements to spend their time with you (e.g. paid for childcare) and the counsellor may already have paid for parking/petrol/train or bus fares. This is why we ask for 48hrs notice for cancelling your appointment as the spot could be used by another counsellor and client.

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