I have known Karen Pinder, as a client for a number of years. I found Karen to have great patience and empathy. She created a therapeutic environment whereby it felt safe to explore some very difficult and painful issues, which needed addressing so that I could move on with my life. When things hit crisis point, Karen walked alongside me through it and I never doubted her sincerity and commitment. Karen also employed a number of therapeutic approaches as a means of helping me find the strength to face what needed to be faced and value my achievements in doing so. She always achieved a good balance of professionalism and warmth, which contributed towards the safety and trust experienced during our therapeutic relationship.